Core Rules
- Emails Must Match Exactly!
- Website account email = APP registered email
- Only Applicable on PHOMEMO APP
Activation Validity Clause
Must complete before redemption:
- Redemption code only works when exactly matching website account email
- Membership benefits are non-refundable after activation
Stage 1: Obtain Redemption Code
Step 1: Purchase Membership
1. Login/Register → Complete payment
Step 2: View Redemption Code
Logged-in Users
1. Payment success page → Click [View Account]→ Copy code
Guest Users
1. Click [View Account] → Login with email
2. ⚠This email will be permanently linked!
Stage 2: Activate Membership
‼️ Must complete registration first!
Step 1: Register APP Account
1. Download APP → Tap [Log In Now] → [Email Login] → [Sign Up with Email]
2. Use exact same email as website account
Step 2: Activation Process
1. Open APP → Select [Log In with Membership Code]
2. Manually enter:
a) Email matching website account
b) APP account password
c) Redemption code copied from website order
3. Tap [Log In] to complete activation
Troubleshooting
❌ Error 1: "Email not registered"
Solution:
Return to APP → Tap [Sign Up] with this email
❌ Error 2: "Emails do not match"
Solution:
a) Verify website account email
b) Re-register APP account with this email