Firstly, please check whether the printing paper you are using is thermal paper. Regular paper cannot be printed with a thermal printer. (You can find compatible thermal paper in our store)

Secondly, if you are using the thermal paper we provide, please check if you have reversed the front and back. Please follow the instructions marked on the printing paper to feed the paper in the correct direction.

Lastly, please check if the printer is about to run out of power and charge it in time.

The M08F printer can print common document and picture formats, such as WORD, TXT, PDF, JPG, etc. It also supports printing web content.

Since the M08F is a thermal printer, it can only use thermal paper for single-sided printing.

M08F portable printer is available in two models, the M08F-Letter (8.5x11in) and the M08F-A4 (8.27x11.69in) . When you print US Letter size documents, please select the M08F-Letter model and the 8.5x11in size thermal paper.

The M08F printer with thermal printing technology does not require additional consumables such as ink and ribbon.

Be sure to connect the Bluetooth in the Phomemo App interface and not in the phone settings.

The M08F printer can only be connected to a computer with a data cable. And before using it for the first time, please download and install the driver in the computer, otherwise it will not be able to connect normally.

First of all, please check whether the USB cable is connected to the M08F printer and the computer.

Secondly, please check whether the latest version of the driver is installed on your computer (please find the download and installation method of the driver at the top of this page).

Finally, if there is no problem in the above two steps, please restart the computer and try again, or contact our customer service to help you solve the problem.

Please check if the driver you installed corresponds to your computer program, then please download the latest driver from this page and try again.

M08F printers mainly use thermal paper, vellum paper is not applicable.

Portable thermal printers use thermal technology to print, and thermal paper is prohibited from exposure to sunlight and high temperatures; If stored in a dark, dark environment, it can be stored for up to ten years.

No. It would only work with A4 or US Letter size thermal paper.

The Phomemo M08F Portable printer has been tested and can use a computer or App to print the pattern you need, and print it on the tattoo paper.