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FAQ

1. Insufficient battery power and print density in the print preview of the app.
2. Clean the print head with alcohol.
3. Please replace a new paper roll printing, moisture in the paper roll can result in blurred prints.

Please use thermal paper and install the paper roll correctly. The printing side should face the print head. Paper roll installation video HERE

1. Download the Phomemo app HERE
2. Turn on the printer and activate Bluetooth on your phone within 3 meters of the printer.
3. Open the Phomemo app and connect to the printer via Bluetooth.
4. Alternatively, turn on the printer and print a QR code by double-clicking the power button. Then, in the app, click "Scan QR code" to connect via Bluetooth.

Video instructions HERE or follow the following instructions
1. Turn on the printer without putting in any paper.
2. Press the power button for 10-20 seconds until the indicator light flashes twice, and then release the power button to complete the paper learning process.
3. Reload the paper and long press the power button to turn on the printer.

1. The paper roll might get stuck, please tighten the paper roll and install it again.
M02 Paper roll installation video HERE
2. There is a problem with the Bluetooth transmission speed between the printer and your phone, please try printing on another phone.

1. Ensure the power socket is live, use a charging cable and head with an output of 5V-2A.
2. The charging cable and head should be fully plugged.
3. The printer's indicator light will flash while charging. It will stop flashing once fully charged.

1. Red light always on
Please connect the app, and then click “Print” to check what information is displayed in the app.
• If the app prompts "No paper in the printer", please follow the question before.
• If the app prompts “Printer cover open”,follow the instructions in the app to close the printer cover firmly.
2. Flashing red light
• A flashing red light indicates low battery level. Please charge the printer in time.

1. Please charge the printer and check whether it has set an automatic shutdown time.
2. Please connect and click the top right corner of the homepage, and then select the model of the connected printer in the list to enter the "Manage Devices" page. On this page, you can check whether the auto shutdown time is set.

1. Please do not search for the device in the Bluetooth function of the phone system, you need to go to the Print Master APP. Normally, we use Print Master to connect the printer via Bluetooth.
2. If you need a video demonstration, please open Print Master APP and click "Profile" in the lower right corner - Tutorials - Software instructions - Printer Connection to view a detailed video demonstration of printer connection.

1. The print side is the side from which labels can be removed (as shown below), check that the print side is facing left by placing the printer face up on a flat table.
2. Please open the cover to remove the paper roll and check whether the print head position is jammed by labels or strange objects.
3. Gently wipe the print head with a cotton swab moistened with alcohol. to make sure there is no dirt or stickers on the print head.

1. Open the app to check the printer's remaining power. If it's below 30%, fully charge the printer and try printing again.

2. Clean the print head:
• Turn off the printer and remove the label.
• If just printed, wait 30 minutes for the print head to cool.
• Use a cotton swab with alcohol or a print head cleaning pen to gently wipe the print head surface 5 times back and forth.
• Wait 5-10 minutes for the alcohol to evaporate, close the printer cover, and restart the printer.
• Check the print quality. Operation video HERE

3. Try other paper rolls to check if printing is clear.
• If not improved, send us a photo of the blurry print and a screenshot of your printer's firmware information.

Before printing, click the power button to allow the printer to perform a positional calibration (this may waste the first label). Please note: After the calibration is complete, you can edit the content to print normally.After printing, you need to peel off the label flat along the paper exit.If you do not need to change the size or paper roll, do not remove the paper roll after printing (no need to calibrate for the next use)

Please follow the steps in the video HERE.

1. Make sure the paper roll is installed correctly and pull it out of the paper outlet.
2. Clean the print head with alcohol.
3. If the indicator light is still red, try the following steps: When the printer is on and the Remove Label Paper Roll indicator light is red, make sure the printer is in standby with no labels.Press and hold the Power button for 10-20 seconds and release it when the indicator light turns orange.Reinstall the paper roll, turn on the printer and start printing.

1. While charging, use a thimble or similar tool to poke the reset hole near the power port. Then try turning on the printer.
2. If it still doesn't start, replace the data cable and use a 5V-2A charger. Try turning it on after charging for 30 minutes. If it still won't turn on, please record a video showing the issue.

Our printers are thermal printers, which use heat to create images on thermal paper and cannot print in color. However, you can use labels with colored backing. Purchase link HERE

1. Please make sure Bluetooth is turned on in the "Quick Switch" or "Control Center" page of your phone, and then connect the printer in the "Main Printer" application.
2. Please make sure that you have obtained all permissions when downloading and installing the application, if not, please enable it in the "Settings" of the phone system.
3. If none of the above methods work, use a thimble or similar tool to poke the reset hole next to the power port and try to restart the printer and phone.

1. Confirm whether the paper roll is thermal paper: Thermal paper can only be printed on one side. Use your fingernail or any other sharp object to scrape the paper. If any color appears on the paper, it is thermal paper. Install this side facing the print head.
2. Clean the print head using an alcohol cotton pad. Make sure there is no dirt or adhesive residue on the print head. Allow the print head to air dry and then try printing again.

1. Make sure the paper roll is installed correctly by checking that it is installed on the right side of the printer (required for M110, M120 only) and pulling the paper roll to the paper outlet.
2. Try cleaning the printer sensor with an alcohol-based cotton pad.
3. If it still doesn't work, follow the steps below: First, remove the paper roll inside the printer then turn the printer on.Second, close the printer cover, press the power button to select the firmware version, and then press the paper feed button to confirm.Third, reinstall the paper roll for printing.
4. Please connect the printer to the Printer Master, when the App prompts the label paper abnormalities, please click [not yet resolved], and then according to the prompts to remove the label and close the printer cover, click the bottom of the App under the boot state [reset], wait for 5 seconds, restart the printer, and then reinstall the label to see if the printer is normal recognition of labels.

1. When the print is not clear, increase the print consistency through Printer Master before printing and then try printing again.
2. Try wiping the printer print head, especially the black line, with alcohol pads to make sure the print head is free of dirt.
3. If the anomaly still occurs, try printing on a different roll of paper, as it may be affected by moisture and affect print quality.
4. Please check the power supply of the printer. If the power is less than 30%, please charge the printer for 3 hours and then print the label to check the printing effect.
5. Please note that poor image quality also affects print quality. For example, an image with a white background color will print with a lot of spots or lines when the image quality is low.

1. Please make sure that the label size you set on the APP is the same as the actual label size in the printer, the outer label packaging already identifies the size of the label, or you can use a ruler to measure it. (Just like your paper is 40x30mm, then in APP you need to choose 40x30mm corresponding template)
2. Please check the template settings in the APP or click the printer power button to see if the paper type is correct. You will need to select the appropriate paper type, Gap Paper/Black Label Paper/Continuous Paper, etc.
3. Please reinstall the roll, making sure that both sides of the stopper are securely fastened to the right side. Please note that the arrows on the retaining plates on both sides of the roll holder need to be installed facing upwards.
4. If the above methods do not solve your problem, try cleaning the printer sensor with alcohol-based cotton pads.

1. Please try using another charging cable and a 5V-2A charger to charge the printer for an hour before powering on again.
2. Before the printer is fully charged, check the printer's battery level, and check the battery level again after using it for half an hour.
3. While charging, use a paperclip or a similar tool to press the small round hole next to the charging port. Restart the printer after charging for half an hour.

1. Please check whether the paper roll holder is installed too tightly or the paper roll core does not match the holder, note that the paper roll cannot be loaded into the holder when the paper roll core does not match the holder.
2. Pull the paper roll to the paper outlet, at least 1 cm beyond the outlet, and try to press the paper feed button to see if the printer dispenses paper normally.
3. Try printing on another roll of paper and check that the printer is printing properly.
4. Press the reset button next to the charging port with a safety pin. If the reset is successful, the printer will power off. Please turn it on again and try printing.

1. Before installing the driver, connect the printer using the data cable that came with the printer when you purchased it. After a successful connection, make sure that the data transfer symbol will appear in the upper left corner of the printer screen.
2. Please click HERE. Jump to the download page of our official website to select the corresponding driver or APP for your printer to download and install.

1.Download Labelife App:
Download from Google Play Store or Apple Store on your cell phone.
2.Prepare for Connection:
Turn on the printer and your cell phone's Bluetooth.
Ensure the printer and cell phone are within 3 meters.
Android Users:
Android 11 and below: Turn on GPS permission for Bluetooth.
Android 12 and above: Turn on Relative Position Authorization.
Detailed Instructions for Android
Instructions for Android 12
3.Connect via Labelife App:
Connect the printer through the Labelife app, not through the phone's Bluetooth settings.
4.Troubleshooting Steps:
Uninstall and reinstall the Labelife app.
Restart the printer and phone.
Try connecting with the Labelife app on another cell phone.
Video Tutorial

1. Make sure your labels are thermal-sensitive and are printed face-up.
2. You can see if the labels are thermal or not on the purchase page of the labels. All the labels we sell are thermal labels.
3. Ensure you are using the original 24V-2.5A power adapter.
4. Try restoring the factory settings and rebooting the printer several times:
A. Insert the label and make sure it is straight and smooth. While the printer is on standby, hold the Feed Button for about 10 seconds.
B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:
https://youtu.be/pSKrug3TCYQ
5. Print the test page manually.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial:
https://www.youtube.com/watch?v=8PeTnYJd-Kg

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad. (You can use 70% alcohol wipe.)
Video Tutorial
2.Try reducing the print speed (3) and darkness (12) to see if it prints better.
For Mac：
① Select Printer Functions in Preview.
② Change print darkness in Darkness.
③ Change speed in Print Speed.
For Windows：
① Open Devices and Printers -> Click Printers -> Select Printer Preferences.
② Set speed in Print Speed.
③ Set darkness in Print density.
3. Please print with other white labels to see if the clarity is enhanced.

1. Check that the driver is connected properly.
2. Verify the connection of all lines, unplug and reinsert them, and confirm that all connections are in place.
3. Ensure the adapter is working properly by checking if the indicator light is off.) If you have an alternative 24V-2.5A adapter available, try using it.
4. Reduce print darkness to 2-6 and print speed to 3-5, and then try printing again.For Mac:1 Select Printer Features in Preview2 Set print darkness in Darkness3 Set the speed in Print Speed4. Try reducing print darkness to 2-6 and the speed to 3-5, and then try printing again.

For Mac:
1. Select Printer Features in Preview
2. Set print darkness in Darkness
3. Set the speed at Print Speed

1. Please restore the factory settings:
A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 10 seconds while the printer is on standby.
B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:
2. Run automatic label recognition (Labels separated by gaps):
A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 6 seconds while the printer is on standby.
B. After the blue light flashes 2 times, release the Feed Button.
Video Tutorial:
3. Please make sure you are using the original 24V-2.5A power adapter.
4. Reduce the print darkness to 2-6 and speed to 3-5 before printing again.
5. Print the test page manually.
Hold the Feed Button until the blue light flashes once, then release.A test page will print. If it looks good, print the label.
Video Tutorial:

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad (Any 70% alcohol pad will work).
Refer to the video tutorial for cleaning:
2. Wait 2-3 minutes for the components to dry, close the cover, and turn the label printer back on.
NOTE: Press down firmly on the cover to make sure it is fully closed.
3. Please manually rotate the Platen Roller to see if it is working. Press the Feed Button (on the top the of Printer Cover) to check if the labels can be fed.
4. Make sure you are using the original power adapter.
5. Print the test page.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial

1.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246s
You can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8For
Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3
2.Install our editing software Labellife from the following link:
https://www.labelife.net/#/download

1. Delete your previously installed driver files.
2. Follow the steps below to reinstall the driver:
Unplug the printer from the computer and re-plug it.
3.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246s
4.You can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8
For Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3
5.Install our editing software Labelife from the following link:
https://www.labelife.net/#/download

If you still cannot solve the problem, please provide us with the following information:
1. Some photos or videos of the test page printing process and the situation you mentioned
2. A parametric photo of the power adapter.
3. The printer serial number starting with Q.
4. Your order number and date of purchase.
5. Your feedback will be forwarded to our technicians for analysis.

1. Make sure all permissions are allowed when installing the app. You can open them in your phone's Settings.
2. If you can't find your portable printer model on the Bluetooth connection page, please turn on the printer, double-click the power button to print out the QR code, and then scan the code to connect in the app.

1. Make sure that the power socket is charged, and the charging cable and the charging head with an output voltage of 5V-2A can work normally.Use other electrical devices to see if the power socket, the charging cable and charging head can work normally.
2. Reconfirm that the output voltage of the charging head in use is 5V-2A. Fast chargers with output voltage exceeding 5V may damage the printer.
3. If the printer still can't charge, try to replace another 5V-2A charging cable and charging head. After charging for half an hour, check if it can be turned on.
4. While charging, try to poke the small hole next to the charging port with a paper clip or a similar tool. Restart the printer after charging for half an hour to see if it works properly.

1. Make sure you are using thermal paper.
2. Make sure the front and back of the thermal paper are not misplaced. (For non-adhesive paper, the side with a black line after scratching with your fingernail should face down.)
3. Double-click the power button to print the QR code.
4. If the print head is jammed, try to press hard to see if it springs back.Here's the TUTORIAL that may help you.

1. Insufficient battery power can affect printing quality. Please check the battery level of the printer. If it is below 30%, please charge it for 2-3 hours before printing.Turn on the printer and double-click the power button to print the self-test page to check the printer’s battery level.
2. Adjust the print density in the app.Click on “Print” and adjust the print density in the print preview.
3. Clean the print head.Use alcohol wipes to clean the cutting section of the printer, especially where there are black lines, to make sure there is no adhesive residue or foreign objects on the print head.
4. The quality of image printing depends on the original image. If your original image is not clear enough, please try printing different images and then check the printing quality.

Please follow the instructions below:
1. First, open the printer without inserting any paper.
2. Next, press and hold the power button for 10-20 seconds until the indicator light flashes twice, then release the power button to finish the process.
3. Finally, long press the power button to turn on the printer and then reload the paper to print.
Video about how to place the tattoo paper properly.

Please download the latest driver from the official website.
Please download the appropriate driver according to your operating system version and follow the instructions video to install the driver: Download for Phomemo Portable Printer

Make sure the printer is turned on and remains on before connecting to the computer.Please connect the printer directly to the computer without using a converter.If the problem persists, please try the following steps.
1. Try to unplug and re-plug the USB cable.
2. If your computer has two USB ports, try to switch the other port.
3. Try to connect using a different USB cable.

On the website below shows how to place the tattoo paper properly.
https://www.youtube.com/watch?v=DqNUfSoYN2M

Regardless of the operating system, first check if the printer is turned on and is connected correctly.

Make sure the printer is turned on and remains on before connecting to the computer.
Please connect the printer directly to the computer without using a converter.If the problem persists, please try the following steps.
1. Try to unplug and re-plug the USB cable.
2. If your computer has two USB ports, try to switch the other port.
3. Try to connect using a different USB cable.

1. Make sure the tattoo paper is installed correctly. Pull the tattoo paper to the correct position and close the printer top cover.The website HERE shows how to place the tattoo paper properly.
2. If the tattoo paper is installed correctly, double-click the power button to print out the QR code and check if the printer can work normally.
3. Make sure the printer has sufficient battery power. If it falls below 20%, charge it for about 2 hours before starting it again.
4. Use thermal paper instead of tattoo paper for printing and check if the printer works normally.
If the above steps do not solve the problem, please provide us with the printer’s serial number (SN) and firmware version. It can be solved by upgrading the firmware to V1.2.1.

Regular black lines or black blocks indicates that the print head is damaged. Please replace the printer.
1. Try to clean the print head. Use alcohol wipes to clean the cutting section of the printer, especially where the black lines are, to make sure there is no dirt.
2. Try to double-click the power button to print the QR code.