PHOMEMO SUPPORT

1. Insufficient battery power and print density in the print preview of the app.
2. Clean the print head with alcohol.
3. Please replace a new paper roll printing, moisture in the paper roll can result in blurred prints.

Please use thermal paper and install the paper roll correctly. The printing side should face the print head. Paper roll installation videoHERE

1. Download the Phomemo appHERE2. Turn on the printer and activate Bluetooth on your phone within 3 meters of the printer.
3. Open the Phomemo app and connect to the printer via Bluetooth.
4. Alternatively, turn on the printer and print a QR code by double-clicking the power button. Then, in the app, click "Scan QR code" to connect via Bluetooth.

Video instructionsHEREor follow the following instructions
1. Turn on the printer without putting in any paper.
2. Press the power button for 10-20 seconds until the indicator light flashes twice, and then release the power button to complete the paper learning process.
3. Reload the paper and long press the power button to turn on the printer.

1. The paper roll might get stuck, please tighten the paper roll and install it again.
M02 Paper roll installation videoHERE2. There is a problem with the Bluetooth transmission speed between the printer and your phone, please try printing on another phone.

1. Ensure the power socket is live, use a charging cable and head with an output of 5V-2A.
2. The charging cable and head should be fully plugged.
3. The printer's indicator light will flash while charging. It will stop flashing once fully charged.

1. Red light always on
Please connect the app, and then click “Print” to check what information is displayed in the app.
• If the app prompts "No paper in the printer", please follow the question before.
• If the app prompts “Printer cover open”,follow the instructions in the app to close the printer cover firmly.
2. Flashing red light
• A flashing red light indicates low battery level. Please charge the printer in time.

1. Please charge the printer and check whether it has set an automatic shutdown time.
2. Please connect and click the top right corner of the homepage, and then select the model of the connected printer in the list to enter the "Manage Devices" page. On this page, you can check whether the auto shutdown time is set.

A: This issue may be caused by low battery, improper paper type, or a dirty print head.1. Ensure your printer is fully charged.
2. Use officialPhomemo thermal paperfor the best results.
3. Open the lid and gently wipe the print head with a soft, alcohol-based cloth.

A: Blank pages usually result from incorrect paper orientation or unsupported paper types.1. Confirm the thermal side of the paper is facing the print head.
2. Ensure the paper roll is loaded tightly and aligned properly.
3. Only usePhomemo-branded thermal paper.

A: Do not pair via phone Bluetooth settings. Always use thePrint Master App.1. Open the Print Master App and connect through the app directly.
2. If needed, go to: Profile > Tutorials > Software Instructions > Printer Connection to view the video guide.

A: If your printer says “Paper not detected,” try the following:1. Reinsert thepaper rolland ensure it’s tightly installed.
2. Clean the paper detection sensor near the roller.
3. Use official paper with the correct dimensions.

A: Missing lines or broken text can indicate a dirty print head or a damaged roller.1. Clean the print head carefully using alcohol wipes.
2. Make sure the paper is not wrinkled or jammed.
3. Update thePrint Master Appand firmware if available.

1. Make sure the paper roll is installed correctly and pull it out of the paper outlet.
2. Clean the print head with alcohol.
3. If the indicator light is still red, try the following steps: When the printer is on and the Remove Label Paper Roll indicator light is red, make sure the printer is in standby with no labels.Press and hold the Power button for 10-20 seconds and release it when the indicator light turns orange.Reinstall the paper roll, turn on the printer and start printing.

A: The red light can indicate overheating, low battery, or paper issues.1. Allow theprinterto cool down if it has been used for extended periods.
2. Check for paper jams or low battery.
3. Refer to the in-app error indicator for more details.

A: Auto shutdown usually happens due to inactivity or battery-saving settings.1. Check the app's power-saving mode settings.
2. Recharge themini printerand ensure the firmware is updated.
3. Avoid long idle times while the printer is powered on.

1. Please make sure Bluetooth is turned on in the "Quick Switch" or "Control Center" page of your phone, and then connect the printer in the "Main Printer" application.
2. Please make sure that you have obtained all permissions when downloading and installing the application, if not, please enable it in the "Settings" of the phone system.
3. If none of the above methods work, use a thimble or similar tool to poke the reset hole next to the power port and try to restart the printer and phone.

1. Confirm whether the paper roll is thermal paper: Thermal paper can only be printed on one side. Use your fingernail or any other sharp object to scrape the paper. If any color appears on the paper, it is thermal paper. Install this side facing the print head.
2. Clean the print head using an alcohol cotton pad. Make sure there is no dirt or adhesive residue on the print head. Allow the print head to air dry and then try printing again.

1. Make sure the paper roll is installed correctly by checking that it is installed on the right side of the printer (required for M110, M120 only) and pulling the paper roll to the paper outlet.
2. Try cleaning the printer sensor with an alcohol-based cotton pad.
3. If it still doesn't work, follow the steps below: First, remove the paper roll inside the printer then turn the printer on.Second, close the printer cover, press the power button to select the firmware version, and then press the paper feed button to confirm.Third, reinstall the paper roll for printing.
4. Please connect the printer to the Printer Master, when the App prompts the label paper abnormalities, please click [not yet resolved], and then according to the prompts to remove the label and close the printer cover, click the bottom of the App under the boot state [reset], wait for 5 seconds, restart the printer, and then reinstall the label to see if the printer is normal recognition of labels.

1. When the print is not clear, increase the print consistency through Printer Master before printing and then try printing again.
2. Try wiping the printer print head, especially the black line, with alcohol pads to make sure the print head is free of dirt.
3. If the anomaly still occurs, try printing on a different roll of paper, as it may be affected by moisture and affect print quality.
4. Please check the power supply of the printer. If the power is less than 30%, please charge the printer for 3 hours and then print the label to check the printing effect.
5. Please note that poor image quality also affects print quality. For example, an image with a white background color will print with a lot of spots or lines when the image quality is low.

1. Please make sure that the label size you set on the APP is the same as the actual label size in the printer, the outer label packaging already identifies the size of the label, or you can use a ruler to measure it. (Just like your paper is 40x30mm, then in APP you need to choose 40x30mm corresponding template)
2. Please check the template settings in the APP or click the printer power button to see if the paper type is correct. You will need to select the appropriate paper type, Gap Paper/Black Label Paper/Continuous Paper, etc.
3. Please reinstall the roll, making sure that both sides of the stopper are securely fastened to the right side. Please note that the arrows on the retaining plates on both sides of the roll holder need to be installed facing upwards.
4. If the above methods do not solve your problem, try cleaning the printer sensor with alcohol-based cotton pads.

1. Please try using another charging cable and a 5V-2A charger to charge the printer for an hour before powering on again.
2. Before the printer is fully charged, check the printer's battery level, and check the battery level again after using it for half an hour.
3. While charging, use a paperclip or a similar tool to press the small round hole next to the charging port. Restart the printer after charging for half an hour.

1. Please check whether the paper roll holder is installed too tightly or the paper roll core does not match the holder, note that the paper roll cannot be loaded into the holder when the paper roll core does not match the holder.
2. Pull the paper roll to the paper outlet, at least 1 cm beyond the outlet, and try to press the paper feed button to see if the printer dispenses paper normally.
3. Try printing on another roll of paper and check that the printer is printing properly.
4. Press the reset button next to the charging port with a safety pin. If the reset is successful, the printer will power off. Please turn it on again and try printing.

1. Before installing the driver, connect the printer using the data cable that came with the printer when you purchased it. After a successful connection, make sure that the data transfer symbol will appear in the upper left corner of the printer screen.
2. Please clickHERE. Jump to the download page of our official website to select the corresponding driver or APP for your printer to download and install.

1. Download Labelife App from Google Play Store or Apple Store.
2. Turn on the printer and your cell phone's Bluetooth.
Ensure the printer and cell phone are within 3 meters.
Android 11 and below: Turn on GPS permission for Bluetooth.
Android 12 and above: Turn on Relative Position Authorization.
Detailed Instructions for AndroidInstructions for Android 123. Connect the printer through the Labelife app, not through the phone's Bluetooth settings.
4. Troubleshooting Steps:
Uninstall and reinstall the Labelife app.
Restart the printer and phone.
Try connecting with the Labelife app on another cell phone.
Video Tutorial

1. Make sure your labels are thermal-sensitive and are printed face-up.
2. You can see if the labels are thermal or not on the purchase page of the labels. All the labels we sell are thermal labels.
3. Ensure you are using the original 24V-2.5A power adapter.
4. Try restoring the factory settings and rebooting the printer several times:
A. Insert the label and make sure it is straight and smooth. While the printer is on standby, hold the Feed Button for about 10 seconds.
B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:
https://youtu.be/pSKrug3TCYQ5. Print the test page manually.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial:
https://www.youtube.com/watch?v=8PeTnYJd-Kg

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad. (You can use 70% alcohol wipe.)
Video Tutorial2.Try reducing the print speed (3) and darkness (12) to see if it prints better.
For Mac：
① Select Printer Functions in Preview.
② Change print darkness in Darkness.
③ Change speed in Print Speed.
For Windows：
① Open Devices and Printers -> Click Printers -> Select Printer Preferences.
② Set speed in Print Speed.
③ Set darkness in Print density.
3. Please print with other white labels to see if the clarity is enhanced.

1. Check that the driver is connected properly.
2. Verify the connection of all lines, unplug and reinsert them, and confirm that all connections are in place.
3. Ensure the adapter is working properly by checking if the indicator light is off.) If you have an alternative 24V-2.5A adapter available, try using it.
4. Reduce print darkness to 2-6 and print speed to 3-5, and then try printing again.For Mac:1 Select Printer Features in Preview2 Set print darkness in Darkness3 Set the speed in Print Speed4. Try reducing print darkness to 2-6 and the speed to 3-5, and then try printing again.
For Mac:
1. Select Printer Features in Preview
2. Set print darkness in Darkness
3. Set the speed at Print Speed

1. Please restore the factory settings:
  A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 10 seconds while the printer is on standby.
  B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:2. Run automatic label recognition (Labels separated by gaps):
  A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 6 seconds while the printer is on standby.
  B. After the blue light flashes 2 times, release the Feed Button.
Video Tutorial:3. Please make sure you are using the original 24V-2.5A power adapter.
4. Reduce the print darkness to 2-6 and speed to 3-5 before printing again.
5. Print the test page manually.
Hold the Feed Button until the blue light flashes once, then release.A test page will print. If it looks good, print the label.
Video Tutorial:

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad (Any 70% alcohol pad will work).
Refer to thevideo tutorialfor cleaning:
2. Wait 2-3 minutes for the components to dry, close the cover, and turn the label printer back on.
NOTE: Press down firmly on the cover to make sure it is fully closed.
3. Please manually rotate the Platen Roller to see if it is working. Press the Feed Button (on the top the of Printer Cover) to check if the labels can be fed.
4. Make sure you are using the original power adapter.
5. Print the test page.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial

1.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246sYou can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8ForWindows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL32.Install our editing software Labellife from the following link:
https://www.labelife.net/#/download

1. Delete your previously installed driver files.
2. Follow the steps below to reinstall the driver:
Unplug the printer from the computer and re-plug it.
3.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246s4.You can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8For Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL35.Install our editing software Labelife from the following link:
https://www.labelife.net/#/download

If you still cannot solve the problem, please provide us with the following information:
1. Some photos or videos of the test page printing process and the situation you mentioned
2. A parametric photo of the power adapter.
3. The printer serial number starting with Q.
4. Your order number and date of purchase.
5. Your feedback will be forwarded to our technicians for analysis.

Yes. The Phomemo M08F is designed for professional tattoo artists who need consistent stencil quality in studios, guest spots, and mobile tattoo sessions. It delivers clean, sharp stencil lines suitable for detailed tattoo work.

The M08F works with iOS, Android, Windows, and macOS devices. Tattoo artists can easily print stencils directly from smartphones, tablets, or laptops using Bluetooth or USB connections.

Yes. With high-resolution thermal printing, the M08F accurately reproduces fine lines, small text, and detailed tattoo artwork, making it ideal for realism, linework, and lettering styles.

The M08F is compatible with standard thermal tattoo transfer paper commonly used in professional tattoo studios. No ink or toner is required.

Yes. Its lightweight and compact design makes the M08F easy to carry for conventions, guest tattoo sessions, and on-site work.

No. The M08F uses direct thermal printing technology, so there is no need for ink, ribbons, or cartridges.

When printed on quality thermal transfer paper, M08F stencils remain clear and stable throughout extended tattoo sessions.

A: 'Phenom' is a common misspelling of Phomemo. Phomemo is a trusted brand specializing in portable thermal printers, known for its wireless, inkless printing solutions for home, office & on-the-go use.

A: “Thermische printer” means “thermal printer” in Dutch or German. It refers to a printer that uses heat instead of ink to produce labels or images.