Phomemo D520-BT Impresora de Etiquetas de Envío Bluetooth

1.Download Labelife App:
Download from Google Play Store or Apple Store on your cell phone.
2.Prepare for Connection:
Turn on the printer and your cell phone's Bluetooth.
Ensure the printer and cell phone are within 3 meters.
Android Users:
Android 11 and below: Turn on GPS permission for Bluetooth.
Android 12 and above: Turn on Relative Position Authorization.
Detailed Instructions for Android
Instructions for Android 12
3.Connect via Labelife App:
Connect the printer through the Labelife app, not through the phone's Bluetooth settings.
4.Troubleshooting Steps:
Uninstall and reinstall the Labelife app.
Restart the printer and phone.
Try connecting with the Labelife app on another cell phone.
Video Tutorial

1. Make sure your labels are thermal-sensitive and are printed face-up.
2. You can see if the labels are thermal or not on the purchase page of the labels. All the labels we sell are thermal labels.
3. Ensure you are using the original 24V-2.5A power adapter.
4. Try restoring the factory settings and rebooting the printer several times:
A. Insert the label and make sure it is straight and smooth. While the printer is on standby, hold the Feed Button for about 10 seconds.
B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:
https://youtu.be/pSKrug3TCYQ
5. Print the test page manually.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial:
https://www.youtube.com/watch?v=8PeTnYJd-Kg

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad. (You can use 70% alcohol wipe.)
Video Tutorial
2.Try reducing the print speed (3) and darkness (12) to see if it prints better.
For Mac：
① Select Printer Functions in Preview.
② Change print darkness in Darkness.
③ Change speed in Print Speed.
For Windows：
① Open Devices and Printers -> Click Printers -> Select Printer Preferences.
② Set speed in Print Speed.
③ Set darkness in Print density.
3. Please print with other white labels to see if the clarity is enhanced.

1. Check that the driver is connected properly.
2. Verify the connection of all lines, unplug and reinsert them, and confirm that all connections are in place.
3. Ensure the adapter is working properly by checking if the indicator light is off.) If you have an alternative 24V-2.5A adapter available, try using it.
4. Reduce print darkness to 2-6 and print speed to 3-5, and then try printing again.For Mac:1 Select Printer Features in Preview2 Set print darkness in Darkness3 Set the speed in Print Speed4. Try reducing print darkness to 2-6 and the speed to 3-5, and then try printing again.

For Mac:
1. Select Printer Features in Preview
2. Set print darkness in Darkness
3. Set the speed at Print Speed

1. Please restore the factory settings:
  A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 10 seconds while the printer is on standby.
  B. After the blue light flashes 4 times, release the Feed Button.
Video Tutorial:
2. Run automatic label recognition (Labels separated by gaps):
  A. Insert labels and ensure they are straight and smooth. Hold the Feed Button for about 6 seconds while the printer is on standby.
  B. After the blue light flashes 2 times, release the Feed Button.
Video Tutorial:
3. Please make sure you are using the original 24V-2.5A power adapter.
4. Reduce the print darkness to 2-6 and speed to 3-5 before printing again.
5. Print the test page manually.
Hold the Feed Button until the blue light flashes once, then release.A test page will print. If it looks good, print the label.
Video Tutorial:

1. Open the cover and clean the Printer Head and Platen Roller with an alcohol pad (Any 70% alcohol pad will work).
Refer to the video tutorial for cleaning:
2. Wait 2-3 minutes for the components to dry, close the cover, and turn the label printer back on.
NOTE: Press down firmly on the cover to make sure it is fully closed.
3. Please manually rotate the Platen Roller to see if it is working. Press the Feed Button (on the top the of Printer Cover) to check if the labels can be fed.
4. Make sure you are using the original power adapter.
5. Print the test page.Hold the Feed Button until the blue light flashes once, then release it.
Video Tutorial

1.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246s
You can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8For
Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3
2.Install our editing software Labellife from the following link:
https://www.labelife.net/#/download

1. Delete your previously installed driver files.
2. Follow the steps below to reinstall the driver:
Unplug the printer from the computer and re-plug it.
3.Before installing the driver, ensure the printer is connected to the computer via the printer’s cable. Then proceed to install the printer. Here is the link to the driver:
https://labelife.net/#/pm246s
4.You can refer to the video below for installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8
For Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3
5.Install our editing software Labelife from the following link:
https://www.labelife.net/#/download

If you still cannot solve the problem, please provide us with the following information:
1. Some photos or videos of the test page printing process and the situation you mentioned
2. A parametric photo of the power adapter.
3. The printer serial number starting with Q.
4. Your order number and date of purchase.
5. Your feedback will be forwarded to our technicians for analysis.