Why is the red light of my printer always on? - D30 Thermal Printer – Phomemo

Buy M110, Q30S or D30 Get Creative Suite!
Phomemo provides global free shipping services. Due to many factors affecting international logistics, some logistics tracking numbers have not been updated in time, which is normal. Please rest assured, your express will be delivered, please contact us if you have any questions
Free Shipping Worldwide One-Year Guaranty Track Your Order Online Customer Service
FAQ / D30 Thermal Printing General Questions / Why is the red light of my printer always on?
D30 Thermal Printing General Questions
Why is the red light of my printer always on?

1.The paper roll is not installed properly, causing the printer cover to not be closed in place

When red light of the printer is always on,it shows that the paper roll is not installed properly, causing the printer box cover to not be closed in suitable position. So please reinstall it correctly and put the box cover properly.

2.Printer is out of paper

When red light of the printer is always on,it shows that the printer is out of the paper.So please check whether the paper roll can be used up,and  just pull out the paper outlet.

3.High temperature of print head

When red light of the printer is always on,it shows that the print head is in a high temperature, so please check whether the print content and the number of sheets are too high, causing the high temperature, and just  let the print head cool down naturally for three minutes and it will be okay.

Maybe you want to know
  • Can other brands of thermal paper be used on phomemo machines?
  • Specific fade time of thermal paper
  • Can thermal paper be used as a label on heated items?
  • What colors can be printed on phomemo's thermal paper？
  • About logistics timeliness
  • Why the logistics status has not been updated when inquiring the order number？
  • About shipment fees