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1.Your labels are loaded in upside down
Please ensure your labels are properly loaded. The print side is facing up. See the image below:

2.Ensure your labels are "Direct Thermal" labels.
3.Press the Feed Button (the top circular button) and hold it until you turn on the printer, release. Printer will print a test page.If test print looks good, please try to print your label again.
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You are currently on our US Store.
Switch to the EU Store to enjoy:
🎁 10% OFF your first order
⚡ Faster local shipping & EUR pricing