2. Please charge the battery before first use. Turn on the printer by long pressing the On/Off button for 3 seconds.
3. Bluetooth Pairing. Turn on the Bluetooth feature on your phone, register then sign in your account on the Phomemo App. Click "Add Device" and select your printer from the device list or connect the device by scanning the QR code. Start to print.
Before closing the printer, please check the tightness of the paper roll. When closing the printer, extend some paper to the outlet of printer, press the upper end of the printer and push it closed in the opposite direction.
1. Check if there is any paper jammed or folded inside the device, if yes, please cut off the front part of the paper roll.
2. Check the power through APP. Low battery may cause blurred printing, please charge in time;
3. If the print is all missing or blurred in the horizontal position, check if there is any foreign body in it. If yes, please clean the print head with alcohol or a little water after turning it off and use again after it dry out
4. Partial missing may be caused by the failure of the device’s connection signal. You can try to replace the phone to test whether it is normal. If the print is still missing, please feel free to contact us.
You can submit the required template information via the application's "template" - "Cloud Template" - "I don't have an industry". After receiving feedback and evaluating the requirements, we will upload the template to the cloud directory within 3 business days.
Where can I download the App? How to download App?
1.The download link is :http://downloadapp-test.qu-in.com/M110-PLUS/
2.Please search in the application market:"Phomemo-M110"
3.Please scan the download QR code of the App which is on the package or the nameplate behind the fuselage.
When adding device,can't find connectable device?Or having trouble in connecting Bluetooth?
1.Check whether the bluetooth of your mobile phone is enabled and turn on it.
2.Click "Not connected to the printer" in the application, search for the Bluetooth device name, and select the one which is same as the serial number on the printer display. If you don't find it, click "Search" in the upper right corner of the print list again.
3.When installing the device, please select "allow" for all permissions applied for by the application. For permissions not selected during installation, please turn on the application function in the Settings of the phone and allow Phomemo-M110 to have all permissions.
4.Restart the App and your printer after restarting the bluetooth, then try to reconnect.
5.If all else fails, please try to install the App by another mobile phone and try to connect.
6.If the above operations still fail to connect the device, please apply for after-sale service.
It can be used normally, if you need to use the cloud template, please download it to local templates in advance.
How to set the screen parameters?
In the power-on state, please short press the On/Off button to find the function options that need to be adjusted. Short press the paper feed button(right button) to select the option to adjust. Press and hold the On/Off button to return to the main page.
Is there a sales inventory? What Invoicing Software Does the Printer Support?
Yes,support smart business software.
How long does it take to charge to be fully charged?
In normal use, it can print continuously for 4-5 hours without interruption. We have perfectly processed the power consumption of the machine, greatly improving the power endurance of the printer and improving the working efficiency, and printing time is 30% longer than that of similar products in the market.
How many consumables can I print continuously when fully charged?
Assuming 40*30 consumables are used, it can print 225 meters under normal circumstances, nearly 30 rolls of consumables.
Can I use the Power Bank to charge the printer?
Yes,you can charge the printer by power bank.
Can the printer be used normally during charging?
Yes,you can use it normally, but make sure it's on.
How do I connect a device to print when there are multiple devices nearby?
The name of the bluetooth corresponds to the unique SN number of the printer.please check the SN number from the display screen, for example: M002C-19Q000078
What is the resolution of the printer? What is the resolution?
The printhead resolution is 203dpi, but through the special processing of the printhead upgrade and the software image algorithm, the actual print resolution is far more than the conventional effect.
What is the print speed?
Is it possible to print Excel data sheets in batches?
Yes, you can printer Excel data sheet in batches.
1.Please open "Phomemo-M110", click "Settings"--click "Tutorial "--"App instructions"--" import batch printing in Excel"
2.Notes:①By default,the first behavior title, import content starts from the second line;
②Tables containing special formats such as image,merge cell or calculations are not supported.
③When the Excel file contains multiple sheets, only the first one is read.
④The number of imported rows should be limited to 100,beyond which batch import is allowed to avoid import failure.
Can the label information filled in when creating a new label be modified?
Label information modification (size name printing direction paper type) is not currently supported. If it needs to be modified, it can only be re-created. Modification function will be added later.
Can I connect to a computer for operation or printing? Which systems are supported?
Yes, it can connect to the computer for printing and it supports Windows 7/8/9 systems.
Can I connect to a mobile phone for operation or printing? What systems are supported?
It can connect to your mobile phone for operating or printing and it supports IOS system and Android system.
Thank you very much for purchasing the M110 mini printer.In order to bring you a wonderful print time,we want to provide you with the following notes before you starting to use your printer.
1.Please install the paper roll correctly,ensure that the print surface is faced down and roll the paper roll tightly before aligning it to the right.
2.Please press the feed button to help the machine to recognize the size of the paper. 3.Please connect the printer by Bluetooth,select the template corresponding to the size of the purchased paper roll or create a template corresponding to the size of the paper roll for text editing. 4.Please set the print speed and print concentration as required.Thank you for your time and great supports!
Can print normally, but the label paper cannot be printed at the standard position.
1.Determine whether the cross section of the roller is facing up ,so is the dividing ruler.
2.Please check whether the baffles on both sides of the roller in the paper bin are firmly fixed on the right side to prevent consumables deviation and printing deviation.
3.Check whether the display screen or the app is set to print continuous paper.
Can't charge? Charged for a long time or no electricity?
1.The adapter may be damaged, please replace it.
2.The data cable may be demaged, please replace it. 3.If the printer can't be charged after replacing the adapter and data cable,the lithium battery may be damaged or the charging port may be in poor contact. You can apply for after sales service.
Does the printer turn off automatically?
By default, the machine will shut down automatically for 15 minutes in no operations.If you want to modify, please change the Settings on the printer display screen or App.
The paper bin cover is closed, but the screen shows that the paper bin cover is open?
Please check whether the left and right sides of the paper cover are pressed. Generally,it will be ok after press both sides of the cover.
The printer does not print clearly, there are white bars or the print is blurred
1.Please use our standard high quality printing consumables.
2.Since this type of consumable is thermal synthetic paper, please avoid using it under high temperature and light.
3.Wipe the cutting part of the printer, especially the black line, with alcohol cotton to ensure no dirt on the print head.
4.Please adjust printing speed and concentration, slow down the speed and deepen the concentration, then print a try.The printing concentration of the white thermal lable is generally setted as 5 to 7, and the printing concentration of the color thermal label is generally setted as 6 to 9.The printing concentration depends on different thermal paper to set, the right concentration can have perfect printing effect.
1.Please refer to article 4 of the instruction manual:the installation instructions for paper rolls.
2.You can watch the installation video.
How many consumables can I print?
It can print:
1.Label paper(alse known as gap paper),which can support the width of 20 to 50mm.
2.Continuous paper (also known as ordinary thermal paper receipts) which can support up to 57mm
Can our paper roll tear?
The material of our paper roll is thermosensitive synthetic paper, which has the characteristics of “not torn”.
What are the characteristics of our paper rolls?
Our thermal paper is water-proof,oil-proof and friction-proof.After soaking in water industrial alcohol and oil envireonment for 24 hours, its paste effect is still very strong.
How long does our scroll remain after printing?
It can be stored from light for 20 years after printing.
What is the outer diameter of the paper roll that the machine can put?
Label paper with a maximum diameter of 50mm can be placed.
What are the advantages of our paper rolls and competitors?
Compared with the products of Putie:For Putie,after the product is placed for a period of time, the adhesive and the release paper will separate,resulting in the phenomenon of easy cassette printing, which cannot be used normally and is easy to damage the printer.
Compared with the products of Jim King:For any form of hanging hole labels of Jim King, there is nearly 30% probability of hole positiondie cutting is not in place, resulting the removal of the label, so you need to manually use a sharp tool to jack out of the hole inside the label. It's very dangerous and easy to damage the label, instead our label removed directly after leaving the hole position, convenient to use.
Compared with Puqu: The label paper of Putie worked so poorly on steel plates and plain boxes that the edges were warped in just two days.
How does our paper roll work?
Thermosensitive synthetic paper works by installing a semiconductor heating element on the print head. The print head heats up and touches the thermosensitive coating on the thermosensitive printing paper to undergo chemical reactions and eventually form a text or pattern.
Please ensure the consumable is installed in the paper bin, and check whether the paper is in the right side of the printer, then pull the paper out of the paper exit a little bit to make sure that it is between the upper and lower paper sensors,at last, close the covers tightly.
Paper is loaded in the bin, but the screen shows that no paper is detected.
Please check if the paper roll in installed on the right side of the printer, pull the paper out of the paper exit a little bit to ensure it is between the upper and lower paper sensors, then close the cover.
Paper is slanted out during printing, printing is incomplete
Please check whether the baffles on both sides of the roller in the paper bin are firmly fixed on the right side to prevent consumables deviation and printing deviation.
Why does the printer only feed paper when printing, but does not print data?
Please reposition the printing paper in the other direction, making sure that the print side is facing down and printing on the right.
neededsize.(Input the size of “Paper Width”,“Paper Length”and“Paper Name”,thenclick“Save”toarchive.)
The application youare using(e.g.Adobe Reader)couldbe overriding your driver label setting andsending the print in a larger / smaller size to the printer. Look for "Page Setup" or "Paper Size" in the print prompt and ensure it issetto thesizeyouwant.
Turn off printer. Open the Cover and use the alcohol pads to wipe the Printhead and Platen Roller clean. (Any 70% Alcohol pad would work.) Allow 2-3 minutes for components to dry, then close the Cover and turn Label Printer back on. NOTE: Firmly press the Cover to confirm that it has been completely closed.